89bk Frequently
Asked Questions

The minimum age to register and play on 89bk is 21 years. This applies to all players in Bangladesh without exception. During registration you will be asked to confirm your age, and 89bk reserves the right to request a government-issued photo ID — such as a National ID Card (NID), passport, or birth certificate — to verify that you meet the 21+ requirement. Any account found to belong to a player under 21 will be permanently closed and any balance forfeited.

89bk's KYC (Know Your Customer) process requires three categories of documentation: proof of identity, proof of address, and proof of payment method. For identity, a clear photo of your Bangladesh National ID Card (NID), passport, or driving licence is accepted. For address, a recent utility bill or bank statement (within 90 days) showing your name and address in Dhaka, Chittagong, Sylhet, or elsewhere in Bangladesh is sufficient. For payment method, a screenshot of your bKash, Nagad, or Rocket wallet showing your registered mobile number is required. Upload these through Account Settings once logged in.

You can reset your 89bk password in two steps. On the login page, click "Forgot Password" and enter the mobile number or email address linked to your account. A one-time reset code will be sent to you within 60 seconds. Enter the code on the reset screen, then set a new password of at least 8 characters containing a mix of letters and numbers. If you no longer have access to your registered mobile number or email, contact [email protected] with your username and KYC documents so our team can manually verify and reassign access.

No — 89bk strictly enforces a one-account-per-player policy. Each player is permitted exactly one registered account, tied to one mobile number and one verified identity. Creating duplicate accounts to claim multiple welcome bonuses or circumvent a self-exclusion is a serious breach of 89bk's Terms & Conditions and will result in all accounts being permanently closed and any balances being voided. If you believe you have accidentally created a duplicate account, contact [email protected] immediately to have it merged or removed.

To permanently close your 89bk account, email [email protected] with the subject line "Account Closure Request" from the email address registered to your account. Include your username and the reason for closure (optional). Any verified balance remaining in your account at the time of the request will be processed for withdrawal to your registered bKash, Nagad, or bank account before closure is finalised. Account closure requests are typically processed within 48 hours on Bangladesh Standard Time. If your reason for closing is gambling-related distress, please also consider our self-exclusion option — see the Safety section of this FAQ.

bKash deposits on 89bk are credited to your account balance instantly — in most cases within 30 seconds of the bKash transaction being confirmed. To deposit via bKash, go to the Deposit section of your 89bk account, select bKash, enter the amount in BDT, and follow the on-screen instructions to send the payment from your bKash app or USSD. Always use the exact reference or transaction ID provided by 89bk. Deposits that cannot be matched to a reference may take up to 30 minutes to verify manually. Minimum bKash deposit is ৳200.

The minimum withdrawal amount on 89bk is ৳500 for mobile financial services including bKash, Nagad, Rocket, and Upay. For bank transfers to Dutch-Bangla Bank, BRAC Bank, Islami Bank (IBBL), Sonali Bank, or City Bank, the minimum withdrawal is ৳1,000. There is no maximum withdrawal limit for fully verified accounts, though very large withdrawals above ৳5,00,000 may require additional processing time of up to 3 business days for internal compliance review.

89bk does not charge any platform-side fees on deposits or withdrawals. However, your mobile financial service provider — such as bKash, Nagad, or Rocket — may apply their standard transaction fees on outgoing transfers. For example, bKash charges a standard cash-out fee on withdrawals. These third-party fees are outside 89bk's control. Bank transfer withdrawals to accounts at Dutch-Bangla, BRAC, or other Bangladeshi banks are processed free of charge from 89bk's side; your bank may apply its own incoming transfer fee.

Withdrawals to bKash, Nagad, and Rocket are typically processed within 1–4 hours of the request being approved, and in most cases land in your mobile wallet the same day. Bank transfers to accounts at Dutch-Bangla Bank, City Bank, or IBBL take 1–2 business days after approval. All withdrawal requests must pass a compliance check before processing begins — this is usually instant for verified accounts. Requests submitted during peak hours (evenings BST) or on Bangladesh public holidays may take slightly longer. You can track your withdrawal status in Account > Transaction History.

Yes — both Nagad and Rocket are fully supported deposit and withdrawal methods on 89bk. Nagad deposits are processed instantly, exactly like bKash. Rocket (Dutch-Bangla Bank's mobile banking service) deposits are also credited within minutes. All three — bKash, Nagad, and Rocket — share the same ৳200 minimum deposit threshold. To use Nagad or Rocket, select the respective option from the Deposit screen and follow the payment instructions, making sure to include the transaction reference provided by 89bk so your payment is matched automatically.

89bk offers betting on a comprehensive range of cricket competitions that matter most to Bangladeshi fans. This includes Bangladesh Premier League (BPL) matches, IPL (Indian Premier League), T20 World Cup fixtures, ICC Test matches, Asia Cup, and bilateral series featuring the Bangladesh Tigers. Betting markets available typically include match winner, top batsman, top bowler, total runs, fall of next wicket, and live in-play options. All odds are displayed in decimal format and settled in BDT. Markets open as soon as official squads are confirmed before each match.

All slot games on 89bk are provided by certified third-party game studios — including Pragmatic Play, NetEnt, and Microgaming — whose Random Number Generator (RNG) software is independently audited by recognised testing laboratories. Each slot title displays its Return to Player (RTP) percentage in the game information panel; most titles on 89bk carry an RTP between 94% and 97%. 89bk does not modify game outcomes or RTP settings — the games run exactly as certified by their providers. Fair play certification details are available in each game's information screen.

Yes — 89bk is fully optimised for mobile play directly in your smartphone browser, with no app download required. The platform runs smoothly on Android and iOS devices, and the mobile site automatically adapts to smaller screens. You can deposit via bKash, place cricket bets, spin slots, play live casino games, and withdraw — all from your phone. For the best experience, use an up-to-date version of Chrome (Android) or Safari (iOS) on a stable mobile data or Wi-Fi connection. A dedicated Android APK is also available for download from the 89bk website.

89bk's live casino section is powered by leading studios including Evolution Gaming and Ezugi, offering a broad selection of real-dealer games streamed in HD. Available titles include Live Baccarat, Live Roulette (European and Speed variants), Live Blackjack, Live Teen Patti, Live Andar Bahar, and game shows such as Crazy Time and Lightning Roulette. Live Teen Patti and Andar Bahar are particularly popular with Bangladeshi players and run around the clock. All live tables operate in real time with professional dealers, and bets are placed and settled in BDT.

Fishing games on 89bk are arcade-style betting games where you spend BDT-denominated bullets to catch on-screen fish and sea creatures, each worth a different payout multiplier. Mega Fishing features large-scale sea creatures with high-value multipliers and special boss fish that carry jackpot-level prizes. Captain Fisher offers a pirate-themed environment with treasure chests and bonus cannon shots. Both games are multiplayer — you share the screen with other players but manage your own ammunition and winnings independently. The faster and more powerful your bullets, the higher your chance of landing high-value targets.

89bk offers new Bangladesh players a welcome bonus on their first deposit, credited directly to their bonus balance in BDT. The exact percentage and maximum bonus amount are displayed on the current promotions page and may vary depending on active seasonal offers — for example, 89bk has historically run enhanced offers during BPL season, Eid, and Pohela Boishakh. To qualify, you must be a newly registered, fully verified player making your first real-money deposit using any supported payment method including bKash, Nagad, or Rocket. The bonus is subject to wagering requirements detailed in the promotion terms.

A wagering requirement (also called a playthrough requirement) means you must bet a specified multiple of your bonus amount before any winnings derived from that bonus can be withdrawn as cash. For example, if you receive a ৳2,000 bonus with a 20x wagering requirement, you need to place total bets of ৳40,000 before the bonus converts to withdrawable cash. Progress toward meeting the wagering requirement is tracked in real time in the Bonus section of your 89bk account. Not all games contribute equally — slots typically count 100%, while live casino games may contribute at a lower rate. Always read the specific terms of each 89bk promotion before claiming.

Yes — 89bk operates a tiered loyalty programme that rewards regular players with points for every real-money bet placed across cricket, slots, live casino, and fishing games. Points accumulate automatically and can be redeemed for bonus BDT credits, free spins, or enhanced withdrawal limits. As you move up loyalty tiers, you gain access to a dedicated VIP account manager, faster withdrawal processing, and exclusive invitations to seasonal tournaments during events like the IPL or T20 World Cup. Full details of the current loyalty tier structure and point redemption rates are available in the Rewards section of your 89bk account dashboard.

Yes — you can forfeit any active bonus on 89bk at any time by going to Account > Bonuses and selecting "Remove Bonus". Once forfeited, the bonus amount and any associated winnings accumulated from bonus funds will be removed from your balance. Your real-money balance (deposited funds not derived from bonus play) will remain intact and immediately available for withdrawal. Some players prefer to forfeit a bonus before withdrawing if they do not wish to meet the wagering requirement. Note that once a bonus is forfeited it cannot be reinstated, so consider carefully before removing it.

89bk is a safe and reliable platform built specifically for the Bangladesh market. The platform uses industry-standard 256-bit SSL encryption on all data transmissions, ensuring that your personal information, account credentials, and financial transactions are fully protected. Player funds are held in segregated accounts separate from operational funds, meaning your balance is protected independently of business operations. All games are sourced from certified providers whose RNG software is independently audited. 89bk is committed to fair, transparent, and responsible operations for its Bangladesh player base.

You can set daily, weekly, or monthly deposit limits directly from your 89bk account under Account > Responsible Gaming > Deposit Limits. Enter the maximum BDT amount you are comfortable depositing within each period and confirm. Limits take effect immediately once set. Increasing an existing limit requires a 48-hour cooling-off period before the higher limit activates — this delay is intentional, giving you time to reconsider. Decreasing a limit takes effect immediately with no delay. 89bk strongly encourages all players to set a deposit limit that reflects their genuine entertainment budget before they begin playing.

Self-exclusion is a tool that temporarily or permanently blocks your access to your 89bk account, preventing all deposits, betting, and gameplay for a chosen duration. You can activate self-exclusion under Account > Responsible Gaming > Self-Exclusion. Available periods are 1 month, 3 months, 6 months, 12 months, or permanent. During a self-exclusion period, 89bk will also suppress all promotional emails and SMS messages to your registered contact details. A self-exclusion cannot be reversed before the chosen period ends. Your remaining verified balance will be available for withdrawal regardless of the exclusion. If you feel gambling is negatively affecting your life, please use this tool immediately and contact [email protected] for further assistance.

89bk takes data privacy seriously and collects only the information necessary to operate your account, process payments, and comply with anti-money-laundering (AML) obligations. Your data is never sold to third parties. It is shared only with payment processors such as bKash and Nagad strictly to facilitate your transactions, and with identity verification partners strictly for KYC compliance. All data is stored on encrypted servers. You have the right to request a copy of your personal data or ask for it to be deleted — submit this request to [email protected]. Full details are in the 89bk Privacy Policy.

If you feel that gambling is having a negative impact on your life, finances, or relationships, 89bk urges you to reach out for support. As a first step, use the self-exclusion tool in your account settings to stop all access immediately. Then contact our responsible gaming team at [email protected] — we will respond promptly, without judgment, and help you access the right options. You may also speak to a trusted family member or friend. 89bk is committed to being a safe entertainment platform, not a source of financial harm. Remember: gambling is meant to be enjoyable, and 21+ only.