Privacy Policy
of 89bk

1 Who We Are

89bk is an online betting and casino platform operating under the domain 89bk.io, serving players in Bangladesh. References in this Privacy Policy to "89bk", "we", "us", or "our" refer to the operator of the 89bk platform.

89bk acts as the data controller in respect of the personal data of registered players and website visitors. This means we determine the purposes and means of processing your personal data. Where we engage third-party service providers who process data on our behalf, those providers act as data processors and are contractually bound to handle your data only in accordance with our instructions.

If you have any questions about this Privacy Policy or the way your data is handled, please contact our support team at [email protected]. Our team operates in English, 24 hours a day, 7 days a week, on Bangladesh Standard Time (BST, UTC+6).

2 Data We Collect

89bk collects personal data in the following categories, depending on how you interact with the platform:

2.1 Registration Data

When you create an account on 89bk, we collect the information you provide directly, including:

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Residential address (including city — e.g., Dhaka, Chittagong, Sylhet, Khulna)
• Email address
• Mobile phone number
• Preferred username and encrypted password

2.2 Identity Verification (KYC) Data

To comply with anti-money laundering obligations and to verify your age before processing withdrawals, we may collect:

• Government-issued photo identification (National Identity Card, passport, or driving licence)
• Proof of address (utility bill, bank statement dated within 3 months)
• Proof of payment method (screenshot or statement showing your bKash, Nagad, Rocket, or bank account details)
• Source of funds documentation where applicable

2.3 Financial Transaction Data

When you make deposits or withdrawal requests, we record:

• Transaction amounts in Bangladeshi Taka (৳)
• Payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank)
• Transaction timestamps and reference numbers
• Account numbers or wallet identifiers associated with your payment method (masked where possible)

2.4 Betting & Gaming Activity Data

We maintain records of your activity on the platform, including:

• Bets placed, outcomes, and winnings
• Games played (casino, slots, fishing games, cricket and sports betting markets)
• Session start and end times
• Bonus usage and wagering progress

2.5 Technical & Device Data

When you access 89bk, our systems automatically collect certain technical information, including:

• IP address and approximate geolocation (country and city level)
• Device type, operating system, and browser version
• Pages visited, time spent, and navigation paths within the platform
• Referring URL (the website or link that brought you to 89bk)

2.6 Communications Data

If you contact our support team by email or live chat, we retain records of that correspondence, including your name, contact details, and the content of your message, for quality assurance and dispute resolution purposes.

3 How We Use Your Data

89bk uses your personal data only for the purposes listed below. We do not sell your data to third parties for their own commercial purposes under any circumstances.

• Account Management: To create, maintain, and administer your 89bk account, including login authentication and account settings.
• Age & Identity Verification: To confirm that you meet the minimum age requirement of 21 years and to verify your identity before processing withdrawals.
• Transaction Processing: To process deposits and withdrawal requests via your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or Dutch-Bangla Bank).
• Regulatory Compliance: To meet our obligations under applicable anti-money laundering (AML) rules, including monitoring transactions for suspicious activity and maintaining required records.
• Fraud Prevention: To detect and prevent fraudulent activity, collusion, bonus abuse, and unauthorised account access.
• Responsible Gaming: To monitor gaming patterns and intervene proactively where signs of problem gambling are detected — for example, by applying deposit limits or initiating a responsible gaming check.
• Customer Support: To respond to your queries, complaints, and requests via our English-language support team.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve our website, games, and services. Individual players cannot be identified from this aggregated analysis.
• Marketing Communications: To send you promotional emails and platform notifications about bonuses, tournaments, and offers — only where you have opted in to receive such communications (see Section 11).
• Legal Claims: To establish, exercise, or defend legal claims where necessary.

4 Legal Basis for Processing

Every processing activity at 89bk is grounded in at least one of the following lawful bases:

• Contract Performance: Processing necessary to fulfil our obligations under the player agreement — including account management, bet settlement, and payment processing.
• Legal Obligation: Processing required to comply with applicable law, including anti-money laundering regulations, age verification obligations, and record-keeping requirements.
• Legitimate Interests: Processing necessary for our legitimate interests, including fraud prevention, platform security, and responsible gaming monitoring — provided these interests are not overridden by your privacy rights.
• Consent: Where processing is based on your consent — most notably for marketing communications — you may withdraw your consent at any time without affecting the lawfulness of prior processing.

5 Cookies & Tracking Technologies

89bk uses cookies and similar tracking technologies on its website to provide a functional, personalised, and secure experience. A cookie is a small text file placed on your device when you visit a website.

5.1 Types of Cookies We Use

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery (CSRF). These cannot be disabled without impairing platform functionality.
• Functional Cookies: Remember your preferences such as language settings, preferred game categories, and deposit method defaults to improve your experience on return visits.
• Analytics Cookies: Collect anonymised data about how users navigate the platform, which pages are visited most, and where errors occur. This data is used to improve the platform. Individual players are not identifiable from analytics data.
• Marketing Cookies: Used only where you have consented. These track whether you clicked on a promotional campaign before visiting 89bk, helping us evaluate the effectiveness of our outreach.

5.2 Managing Cookies

You can control cookie settings through your browser. Most browsers allow you to block, delete, or receive alerts about cookies. Please note that blocking essential cookies may prevent you from logging into your account or using core platform features. Your browser's help documentation will explain how to manage cookie settings for your specific browser version.

6 Third-Party Sharing

89bk does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share limited, necessary personal data with the following categories of trusted third parties, strictly for the purposes described:

• Payment Service Providers: Including bKash, Nagad, Rocket, Upay, Visa, Mastercard, and Dutch-Bangla Bank — to process deposits and withdrawals. These providers receive only the transaction data necessary to execute the payment.
• Identity Verification Services: Third-party KYC providers who assist with verifying your identity documents and age. These providers are bound by strict data processing agreements.
• Game Technology Providers: Studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi provide the games you play on 89bk. These providers may collect limited gameplay telemetry data (e.g., game session identifiers, bet outcomes) for the purpose of game delivery, RNG certification, and dispute resolution.
• Fraud Prevention & Security Services: Specialist providers who assist us in detecting and preventing fraudulent activity, bot usage, and collusion. These providers process IP addresses, device fingerprints, and behavioural data under our direction.
• Legal & Regulatory Authorities: Where required by applicable law or valid legal process, we may disclose your data to law enforcement agencies, regulatory bodies, or courts. We will notify you of such disclosures where permitted by law.
• Professional Advisors: Lawyers, auditors, and compliance consultants who are bound by professional confidentiality obligations and who assist us in running our business lawfully.

All third-party data processors are required to maintain appropriate technical and organisational security measures and to process data only in accordance with our documented instructions.

7 Data Retention

89bk retains personal data only for as long as necessary for the purpose for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

Once a retention period expires, data is securely deleted or irreversibly anonymised so that it can no longer be linked to you as an individual.

8 Data Security

89bk implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• TLS/SSL Encryption: All data transmitted between your device and our servers is encrypted using Transport Layer Security (TLS). Look for the padlock icon and "https://" in your browser's address bar when using 89bk.io.
• Password Hashing: Your account password is never stored in plain text. We use strong cryptographic hashing algorithms to store password credentials securely.
• Access Controls: Internal access to personal data is restricted to staff members who have a legitimate need to access it as part of their role. Access is logged and regularly audited.
• Two-Factor Authentication: 89bk supports two-factor authentication (2FA) on player accounts as an additional layer of protection. We strongly encourage all players to enable 2FA in their account settings.
• Regular Security Reviews: Our platform and infrastructure undergo periodic security assessments to identify and remediate vulnerabilities.
• Data Breach Response: In the event of a data breach that is likely to result in risk to your rights, 89bk will notify affected players without undue delay and will take immediate steps to contain the breach.

While we take every reasonable precaution, no online platform can guarantee absolute security. You also play an important role in protecting your account — use a strong, unique password and never share your login credentials with anyone.

9 Your Rights

As a registered player on 89bk, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact us in writing at [email protected]. We will respond to all verified requests within 30 days.

• Right of Access: You may request a copy of the personal data we hold about you, together with information about how and why it is being processed.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold. For account details, you may also update certain information directly via your account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected — subject to our legal obligations to retain certain records (see Section 7).
• Right to Restriction: You may ask us to restrict processing of your data while a dispute about its accuracy or lawfulness is being resolved.
• Right to Data Portability: You may request a structured, machine-readable copy of the personal data you have provided to us, to transfer to another service provider where technically feasible.
• Right to Object: You may object to processing based on legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

10 Children & Minors

89bk is an adult-only platform. We do not knowingly collect personal data from individuals under the age of 21. Our registration process includes an age declaration step, and we verify date of birth during the KYC process.

If we discover or are notified that an account has been registered by a person under 21 years of age, we will immediately suspend the account, void any winnings, and securely delete all personal data associated with that individual in accordance with our data retention obligations.

Parents and guardians who believe that a person under 21 in their care has registered on 89bk should contact us immediately at [email protected] so that we can take prompt action. We take underage gambling extremely seriously and support the use of parental control tools and gambling blocking software.

11 Marketing Communications

89bk may send you promotional communications about bonuses, seasonal offers (such as Eid specials, Pohela Boishakh promotions, or BPL tournament prizes), new game launches, and platform updates. These communications will be delivered via email or in-platform notification.

We will only send marketing communications where you have explicitly opted in to receive them — either during registration or subsequently via your account notification settings. We will never send unsolicited marketing messages.

Each marketing email includes an unsubscribe link. You may also withdraw your marketing consent at any time by:

• Clicking the "Unsubscribe" link at the bottom of any 89bk marketing email.
• Updating your communication preferences in your 89bk account settings.
• Emailing [email protected] with the subject line "Unsubscribe from Marketing".

Unsubscribing from marketing will not affect important transactional communications such as deposit confirmations, withdrawal notifications, KYC requests, responsible gaming alerts, or security notices. These communications are sent regardless of marketing preference because they are necessary for account operation.

12 Changes to This Policy

89bk reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will notify you via a prominent notice on the 89bk platform and, where appropriate, by email to your registered address.

The updated policy will carry a revised "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of 89bk after any changes take effect constitutes your acknowledgement of the revised policy.

If you disagree with any material change to this policy and do not wish to continue using 89bk under the revised terms, you may close your account by contacting [email protected]. Any balance remaining will be returned following KYC verification and in accordance with our Terms & Conditions.

13 Contact & Complaints

If you have any questions, concerns, or complaints about the way 89bk handles your personal data, please contact us in the first instance:

• Email: [email protected]
• Subject Line: "Privacy Enquiry" or "Data Complaint"
• Support Hours: 24/7 on Bangladesh Standard Time (BST, UTC+6)
• Language: English

We aim to acknowledge all privacy-related correspondence within 24 hours and to provide a substantive response within 10 business days. If your complaint involves a third-party processor (such as a payment provider or game studio), resolution may take longer while we coordinate with that provider.