Responsible Gaming
at 89bk — Your Safety
Comes First
At 89bk, we believe that gaming should always be enjoyable, controlled, and well within your personal limits. Our platform is built with a comprehensive set of player-protection tools designed for the Bangladesh market — because a safe player is a happy player.
How 89bk Protects Every Player
Responsible gaming is not a checkbox for us — it is a core part of how 89bk was built from day one. Here are the six pillars of our player-protection framework.
Age Verification — 21+ Only
89bk strictly enforces a minimum age of 21 years for all players in Bangladesh. Every account goes through an age-declaration step at registration, and identity documents are verified before the first withdrawal is processed. If we identify an underage player, the account is immediately suspended.
Deposit Limits
Players can set daily, weekly, or monthly deposit limits directly from their account settings. Once a limit is in place, it cannot be increased for at least 24 hours — a cooling-off window that gives you full control over your spending. Limits in BDT (Bangladeshi Taka) are easy to set via bKash, Nagad, or Rocket.
Self-Exclusion
If you feel you need a complete break from gambling, 89bk's self-exclusion feature lets you lock your account for a defined period — from 30 days up to a permanent exclusion. During a self-exclusion period, all access to your account is suspended and any pending promotions are cancelled.
Time-Out Features
Need a short break without full self-exclusion? The 89bk time-out tool lets you pause your account for 24 hours, 7 days, or 30 days. During a time-out, you cannot log in, place bets, or access your balance. It is a flexible option for players who want a temporary step back.
Reality Checks
89bk can send you on-screen notifications at regular intervals during your gaming session — reminding you how long you have been playing and how much you have wagered. These reality check alerts help you stay aware of the time and money you are spending on the platform.
Dedicated Support Team
Our English-language support team is available 24/7 on Bangladesh Standard Time (BST, UTC+6). If you are concerned about your gambling habits — or those of someone you care about — contact us at [email protected]. We will listen without judgment and help you access the right tools.
Understanding Problem Gambling
Gambling is a popular form of entertainment for millions of players across Bangladesh — from cricket betting during BPL and IPL season to live casino games and slots. For the vast majority of players, it remains a fun, low-stakes activity. However, for some individuals, gambling can become difficult to control.
Problem gambling is not a moral failing or a sign of weakness. It is a recognised behavioural condition that can affect anyone — regardless of age, income, or experience level. At 89bk, we take it seriously. The first step toward getting help is recognising the warning signs.
The following behaviours may indicate that gambling is no longer just entertainment:
- Spending more money on gambling than you originally planned or can afford to lose.
- Chasing losses — continuing to play in the hope of winning back money you have lost.
- Lying to family, friends, or colleagues about how much time or money you spend gambling.
- Neglecting work, education, family responsibilities, or personal relationships due to gambling.
- Feeling restless, anxious, or irritable when you try to cut back or stop gambling.
- Borrowing money — from friends, family, or financial services — to fund gambling activity.
- Using gambling as a way to escape stress, anxiety, depression, or personal problems.
- Continuing to gamble despite repeated negative financial or personal consequences.
If any of the above sounds familiar, please contact 89bk's support team immediately at [email protected]. We can activate a time-out or self-exclusion on your account straight away — no questions asked.
Ask yourself honestly: In the past 12 months, have you experienced any of the following?
If you answered yes to two or more of these questions, we encourage you to use our self-exclusion tool or contact our support team for a confidential conversation.
Tools Available on Your 89bk Account
Every registered player on 89bk has access to these responsible gaming tools, free of charge and available to activate at any time through your account settings or by contacting our support team.
Deposit Limit
Set a hard cap on how much you can deposit in a given 24-hour, 7-day, or 30-day rolling period. Applies across all payment methods including bKash, Nagad, Rocket, and Upay. Limits take effect immediately and can only be increased after a mandatory 24-hour review period.
Available NowTime-Out
Pause your account for a short, defined period — 24 hours, 7 days, or 30 days. During a time-out your account is inaccessible, no bets can be placed, and no deposits can be made. Your balance is preserved and will be available when the time-out expires. Activates within minutes of request.
Instant ActivationSelf-Exclusion
Request a full self-exclusion for a minimum of 30 days or permanently. During self-exclusion, your account is locked, marketing communications stop, and bonuses are cancelled. Permanent self-exclusions cannot be reversed. To self-exclude, email [email protected] with the subject "Self-Exclusion Request".
Permanent OptionReality Checks
Enable timed session reminders that appear on screen at intervals you choose — every 30 minutes, 60 minutes, or 90 minutes. Each reminder shows your total session duration and net wagering amount so you can make an informed decision about whether to continue playing or take a break.
ConfigurableHow to activate any of these tools: Log in to your 89bk account and navigate to Account Settings > Responsible Gaming. Alternatively, contact our 24/7 English-language support team at [email protected] and we will apply any tool to your account immediately.
Honest Questions Every Player Should Ask
Responsible gaming starts with self-awareness. The questions below are drawn from internationally recognised problem gambling screening tools. Read each one carefully and reflect honestly on your own gaming behaviour. There are no right or wrong answers — this is for your benefit only.
If your honest answers suggest a pattern of concern, please do not wait. Reach out to our support team at [email protected] — our staff are trained to respond with empathy and to help you activate the right protective tools on your account. You can also speak to a trusted friend or family member about what you are experiencing. Taking that first step is always the hardest — and the most important.
Where to Get Help
If gambling is causing difficulties in your life, you do not have to face it alone. Alongside 89bk's own support tools, here are the key routes to getting the help you need.
89bk Responsible Gaming Team
Our dedicated responsible gaming team is available 24 hours a day, 7 days a week. Contact us at any time if you feel that gambling is negatively affecting your life or the life of someone you care about. We will act promptly and confidentially.
Email us with the subject line "Responsible Gaming Help" and one of our trained advisors will respond within the hour during BST business hours.
[email protected]Account Protection Steps
You can protect your account right now by taking one or more of these actions through your 89bk account settings:
- Set a daily deposit limit in BDT
- Enable session reality check reminders
- Activate a 7-day or 30-day time-out
- Request a full self-exclusion via email
Talk to Someone You Trust
Sometimes the most important thing you can do is talk openly with a family member, a close friend, or a community leader about what you are going through. Problem gambling thrives in silence — honest conversation is a powerful first step toward regaining control.
If you are in Dhaka, Chittagong, Sylhet, Khulna, or anywhere else in Bangladesh, local community health centres and counselling services may also provide guidance and support for behavioural health concerns.
89bk operates a strict responsible gaming policy that governs every aspect of the platform — from how games are designed to how our support team responds to player concerns. Our policy is grounded in the principle that entertainment must never come at the cost of a player's financial or personal wellbeing.
We do not target vulnerable individuals with promotional offers. We do not send marketing communications to players who are on a time-out or self-exclusion. We proactively monitor for signs of problem gambling in betting and deposit patterns, and our support team is authorised to reach out to players when unusual activity is detected.
Playing on 89bk should always be a positive experience. If it stops being one, we want to be the first platform you turn to for help.
Gambling is entertainment — not a way to earn income.
Only ever gamble with money you can afford to lose.
Take regular breaks and track the time you spend playing.
Play Smart. Play Safe. Play at 89bk.
Now that you know how 89bk keeps you protected, explore our full range of games — cricket betting, live casino, slots, and fishing games — all in BDT, all available via bKash, Nagad, and Rocket.